We value the security of your account and funds, which is why you may be required to fulfill a Live Selfie request as an added protective measure during withdrawals.
Understanding the Live Selfie Request
The Live Selfie request serves as a verification tool to ensure the security of your account. It employs swift facial recognition to confirm your identity.
How to Complete the Live Selfie Request for Fund Withdrawal
When initiating a withdrawal, you’ll receive an account notification urging you to verify your identity: “Your recent withdrawal request is pending your action: Click here to confirm your identity.”
You’ll also receive an email with the same instructions.
- Click the Verify button in the email or on the platform.
- Upon clicking Verify, the platform will direct you to a window where you must complete the Live Selfie request.
- Follow the provided instructions: position yourself in front of the camera, ensure your face is within the frame, and gently rotate your face around the circle.
- After successfully completing the Live Selfie request, a confirmation message will appear: “Your Face Scan was Successful. Continue.”
That’s it! You have completed the Live Selfie request and your withdrawal is now on its way.
Providing a Selfie with Documents
If one of our Team has asked you to upload a selfie, the selfie document would need to look like the below:
- To achieve this selfie, simply hold your Proof of Identity document along with a piece of paper.
- On this paper, you will need to write down today’s date, along with your signature.
- Ask a friend or use a camera timer to help achieve this selfie.
- Please bear in mind that all details, including facial features, must be visible and legible for your selfie to be approved.
Providing a Selfie to our Payments Team
If one of our Team has asked you to upload a selfie, the selfie document would need to look like the below:
- You will need to go to your withdrawal from the Withdraw section from your account.
- You will find all the information that you need to take your selfie.
